Insurer Services
Ruru Building Solutions has over 20 years of experience in the building industry. We also have 10 years of experience in the insurance claim adjustment industry. Having worked in these two industries, we possess considerable knowledge in both areas. Added to this is our professional approach to customer service, which we deem imperative
in the current climate.
We are unencumbered by corporate red tape, leaving us agile, flexible and adaptable. This allows us to tailor our solutions to fit your needs. We understand the importance of offering these solutions with both speed and empathy.
Building claim adjustment
We specialise in the fast and accurate settlement of sub $20,000 building related claims. We can provide timely loss adjustment and reports scaled to your needs, from same day verbal reports to a comprehensive assessment. We can further assist with depreciation of building materials.
Building claim management
We have experience managing claims where relationships had broken down between claimants and contractors appointed by insurers to carry out repairs. Resolving these issues required knowledge of construction and thorough understanding of insurance policies. We are confident we can apply our strong negotiation skills to quickly find a solution that is acceptable to all parties
Cause reporting
We can assist with preparing detailed cause reports to assist others in determining policy liability. We have significant experience in identifying building elements and common faults. We offer insight as to the initial cause of the failure.
Damage and repair reporting
We can provide sound advice supported by expert trade knowledge on the extent of damage suffered and what is required to reinstate. We are certified for working at heights and in confined spaces if required. We are also able to include drone footage in our reporting
Risk management
Do you need eyes on a new building risk before you offer terms? We are adept at identifying fire hazards and construction flaws so appropriate warranties can be applied. We can also provide advice in regards to building maintenance and security, along with offering potential mitigation measures.
Emergency building repairs
We understand that a missing piece of roofing iron or a security breach requires immediate attention. With our experience in building and loss adjusting, we can provide solutions in a timely manner while being mindful of potential policy implications. We can also assist with arranging plumbing, electrical contractors, or emergency water extraction.
Cargo surveying
We are experienced in cargo surveying and can report on the condition of cargo. We understand that such surveying is often time critical and requires us to be on-site before the item is no longer accessible.
Damaged contents/stock sheduling
Claimants are often left to sort through large quantities of damaged contents and stock items before preparing a schedule of loss unaided. We understand that some customers are unable to action this themselves and require assistance. We can apply our policy knowledge to this in a timely and economical manner
Asbestos identification
We are competent in asbestos identification and can arrange for subsequent testing and removal if required.